Refund policy
When you can get your money back for a kitchen you unlocked or a business plan, and how to ask.
Last changed October 20, 2026
Homeowners: one kitchen
If you're not happy with a kitchen you unlocked, ask for a refund within 14 days of paying and we'll refund it in full. The kitchen is locked again when the refund is made.
Businesses: monthly plans
- You can cancel at any time. The plan runs to the end of the month already paid and isn't charged again.
- Your first payment for a plan can be refunded in full if you ask within 14 days of it.
- After that, a month already started isn't refunded in part, except where the law requires it.
A charge that went wrong
Charged twice, charged after cancelling, or charged the wrong amount? Tell us within 30 days and we'll put it right, whatever the reason.
How to ask
Write to us through the contact details on the about page, with the email you paid with and the date of the payment. Refunds are made by Paddle, our payment provider, to the card or account you paid with, usually within 5 to 10 working days of our approval.
This policy adds to your rights as a consumer where you live; it doesn't take any of them away.