Cancelling a purchase

A kitchen you unlocked

• Within 14 days of paying, as long as the kitchen's carpenter pack hasn't been printed or saved, you can cancel and get it all back, with no cancellation fee.
• Cancel on the kitchen's page in the app, or tell us in any way you like: write to support@trueplinth.com with the email you paid with, or use the contacts below.
• The refund reaches the card you paid with within 14 days, and the kitchen is locked again. Your design stays, free to keep designing.

A business plan

• Cancel at any time on the Subscription page in Settings, or with the link in any of Paddle's emails about the plan, or write to us at support@trueplinth.com.
• The plan runs to the end of the month or year already paid and isn't charged again; the account then goes back to a free account, and its designs stay.
• Within 14 days of the first payment for a plan, or of a yearly renewal, you can also have that payment back: see the refund policy.

Confirmation

We confirm a cancellation by email, and Paddle, our reseller, sends the refund's receipt.