Trust
How TruePlinth protects your data and your clients': security, privacy, the processors, accessibility, the AI on your device, and every legal document in one place.
Last changed October 28, 2026
The documents
- Terms of use: the agreement for everyone who uses TruePlinth.
- Privacy policy: what we keep, why, for how long, and your rights.
- Cookie policy: what's kept in your browser, and your choice.
- Refund policy and cancelling a purchase.
- Data processing addendum: how we handle a business's clients' details for it.
- Processors: who else handles personal data, where, and on what basis.
- Accessibility statement.
Security
- The data is stored in the European Union (Ireland) and travels encrypted.
- Each business's data is kept apart by the database's own rules, which are tested automatically on every change we make.
- Passwords are kept as one-way hashes; anyone can add a second sign-in step with an authenticator app; an account is signed in on a limited number of devices, and can be signed out everywhere.
- Important actions are logged; the public pages limit how often they can be called.
- The database is backed up every night, encrypted, and the copies are kept seven days.
- If something goes wrong that affects your data, we tell you, and the authority, as the law requires.
AI on your device
Finding the doors, windows and points in a wall's photo runs on your device: the photo isn't sent anywhere for it. We don't use your designs, photos or clients' details to train any model.
How long things are kept
| What | For how long |
|---|---|
| An account's data | While the account is open; deleted 14 days after its owner asks |
| A business after its license ends | Read only for 30 days, then on hold; deleted a year after the hold began |
| A free account nobody signs in to | Two years, after an email 30 days before |
| Backups | Seven days |
| Emails sent and notices read | 90 days |
| Devices signed out, and errors | 30 days |
| Demo requests | A year after they're answered |
| The record of a cookie choice | 13 months |
What changed
- 28 October 2026: every document rewritten for sign-up open to all, plans by the month or the year, sign-in with Google and Microsoft, a second sign-in step, measuring only with consent, downloading and deleting an account, and stronger proof of a quote's approval; the data processing addendum, the processors, the cookie policy and cancelling a purchase added; all of them in English, Hebrew, Russian and Arabic.